Customer Service Coordinator - Freight Forwarding & Shipping (5-Day Work Week)

Join a well-established Freight Forwarding company in Bali as a Customer Service Coordinator and play a pivotal role in ensuring seamless shipping and logistics operations. This is a fantastic opportunity for detail-oriented professionals who thrive in fast-paced environments. At EA Recruitment Pte Ltd, you'll be part of a dynamic team dedicated to delivering exceptional service to clients in Badung, Bali.

As a Customer Service Coordinator, you'll be the first point of contact for clients, handling inquiries, resolving issues, and ensuring their shipping needs are met with efficiency and professionalism. You'll work closely with our team of experts to coordinate shipments, track cargo, and provide updates to clients. This role offers a unique blend of customer service and logistics expertise, with the chance to grow within a supportive and innovative company.

📋 Tanggung Jawab Pekerjaan

• Handle client inquiries and provide exceptional customer service.
• Coordinate shipments and ensure timely delivery of cargo.
• Track and manage cargo status using systems like SAP or similar ERP software.
• Collaborate with internal teams to resolve shipping issues and provide updates to clients.
• Assist in the preparation of shipping documents and customs clearance.
• Maintain accurate records of client interactions and shipping details.
• Provide regular reports on shipping performance and client satisfaction.
• Stay updated with industry trends and best practices in freight forwarding.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Logistics, or a related field.
• Minimum of 3 years of experience in customer service or a related field, preferably in the logistics or freight forwarding industry.
• Strong communication and interpersonal skills.
• Proficiency in English, both written and spoken.
• Familiarity with logistics software such as SAP, Oracle, or similar ERP systems.
• Ability to work under pressure and meet tight deadlines.
• Detail-oriented with a keen eye for accuracy.
• Valid driver's license and willingness to travel for business.

🛠️ Keahlian

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